This policy explains how Newton Nwaonumah, trading as Newton Professional CV Services, handles cancellations, refunds and service concerns for CV reviews, CV writing, cover letters, supporting statements and related services.
Your right to cancel
If you are a consumer purchasing online, you will generally have 14 days from the date the service contract is agreed to cancel. To cancel, email hello@newtoncvservices.co.uk with your full name, order reference and a clear statement that you wish to cancel.
Before work begins
If you cancel before any work has begun, any payment already made for the cancelled service will be refunded in full.
If you ask us to begin within 14 days
You may ask Newton Professional CV Services to begin work before the 14-day cancellation period ends. If you then cancel after work has started but before the service is complete, a reasonable amount may be deducted for the work supplied up to the time of cancellation. The amount will be proportionate to the agreed service and the work completed.
If the service is fully completed within the cancellation period after your express request and acknowledgement, your statutory cancellation right may end once the service has been fully performed.
Completed and personalised work
Once the agreed service has been fully completed, a refund is not normally available merely because you have changed your mind. This does not affect your rights if the service was not provided with reasonable care and skill or did not match what was agreed.
Problems with the service
If you believe the work is incomplete, faulty or not as described, contact us promptly and explain the concern. We will review it fairly and, where appropriate, provide a correction, repeat performance, price reduction or refund in line with your statutory rights. Job interviews, offers or employer responses cannot be guaranteed and are not by themselves grounds for a refund.
How refunds are made
Approved refunds will be returned to the original payment method without undue delay and, where the statutory cancellation right applies, no later than 14 days after the business is informed of the cancellation. Banks and payment providers may take additional time to display the funds in your account.
Model cancellation form
Complete and send this wording only if you wish to cancel the contract:
To: Newton Nwaonumah, trading as Newton Professional CV Services, 66 Paul Street, London, EC2A 4NA, United Kingdom — hello@newtoncvservices.co.uk
I give notice that I cancel my contract for the provision of the following service:
Service and order reference:
Ordered on:
Customer name:
Customer address:
Date:
Customer signature (only if this form is sent on paper):
You may copy this text into an email or send the same information by post. A clear cancellation statement is sufficient; use of this form is optional.
Start cancellation email →Contact us
Send cancellation requests, refund requests or questions to hello@newtoncvservices.co.uk. Business address: 66 Paul Street, London, EC2A 4NA, United Kingdom. Please include your name and order reference so the request can be handled promptly.
Your statutory rights
Nothing in this policy limits or excludes any consumer rights that cannot lawfully be limited or excluded. This policy should be read together with our Terms of Service and Privacy Policy.